Purpose
This article describes how to make changes to a flight reservation, including canceling and modifying your flight. For information about flight modification options and limitations, review the “Flight modifications FAQ” article.
Audience
This article is directed toward all users, including end users and travel and finance administrators.
Modify your flight reservation
Once you have booked a flight, take the following steps to modify your reservation.
Modify your flight from the web
From your account home page, select Travel in the navigation menu.
Scroll down to the Trips section of the page > Upcoming tab.
Select Modify for the trip you’d like to make changes to (Figure 1). This directs you to a page with an overview of your trip.
Figure 1. Modify button in the Trips section
Select Change Flight at the top of the screen.
In the Flights to Change section, select the flight or flights you’d like to modify by checking the flight’s corresponding checkbox.
For each flight, you can change the destination you’re flying from, the destination you’re flying to, and the flight date.
To change the destination you’re flying from: Select the Flying From field and select a destination from the suggestions, or type in another airport name and select it.
To change the destination you’re flying to: Select the Flying To field and select a destination from the suggestions, or type in another airport name and select it.
To change the flight date: Select the date field. (Note that the name of this field varies slightly for different types of flights: Travel Dates for round-trip flights, Departure Date for changing a single flight/leg of a round-trip flight, and Travel Date for one-way flights.) Select the desired dates from the dropdown calendar.
Once you have changed the flight destinations or date, or both, select Search Flights. This brings up a Select New Flight page.
For each leg of the trip, as applicable, choose a new flight by selecting a flight price (Figure 2). When you select a new flight, you can also choose a new seat by selecting View Seats (Figure 2). Note that the seat you selected for your original flight does not move over to the new booking.
Figure 2. Choose a new flight by selecting a flight price; View Seats button
Select Select Flight. This brings up a Confirm Booking Details page.
Note that your passenger information does not change, so you do not need to take action in the Traveler Information section.
To change your payment method, select Edit in the Payment Method section.
Review the Total for Flight Changes section for any price changes for your flight modifications.
When you’re ready to confirm your changes, check the checkbox at the bottom of the Total for Flight Changes section and then select Book Flight.
A Flight Reservation Confirmation page appears, and we'll send you an email notification with the new reservation details.
You can now manage your new reservation as needed by retaking these steps.
Modify your flight from the mobile app
From the mobile app home page, select Travel at the bottom-right of your screen, or select the hamburger menu at the top-left and then Travel (Figure 3).
Figure 3. Select Travel from the mobile app
Select Trips.
Select Modify for the trip you’d like to make changes to (Figure 4). This directs you to a page with an overview of your trip.
Figure 4. Modify button in the Trips section
This brings up a Modify Trip dialog with options to Change Flight, Live Chat, or Call an Agent (Figure 5). Select Change Flight.
Figure 5. Modify Trip options
In the Select the Flight(s) You Want to Modify section, select the flight or flights you’d like to modify by checking the flight’s corresponding checkbox (Figure 6).
Figure 6. Select the flights you want to modify
For each flight, you can change the destination you’re flying from, the destination you’re flying to, and the flight date (Figure 7).
Figure 7. Change Flight screen with information box
To change the destination you’re flying from: Select the From field and select a destination from the suggestions, or type in another airport name and select it.
To change the destination you’re flying to: Select the To field and select a destination from the suggestions, or type in another airport name and select it.
To change the flight date: Select the date field. (Note that the name of this field varies slightly for different types of flights: Travel Dates for round-trip flights, Departure Date for changing a single flight/leg of a round-trip flight, and Travel Date for one-way flights.) Select the desired dates from the dropdown calendar.
Once you have changed the flight destinations or date, or both, select Search Flights. This brings up a page where you can select a new flight (Figure 8).
Figure 8. Example new flight options page
For each leg of the trip, as applicable, choose a new flight by selecting a flight price.
Select Select. This brings up a Checkout page (Figure 9). Note that your passenger information does not change, so you do not need to take action in the Traveler Info section.
Figure 9. Modify flight Checkout screen
To change your payment method, select Edit in the Payment Method section.
Review the Trip Total at the bottom of your screen for the total for your new flight(s).
When you’re ready to confirm your changes, select Update Flight Booking. A Flight Reservation Confirmation page appears, and we'll send you an email notification with the new reservation details. You can now manage your new reservation as needed by retaking these steps.
Cancel your flight reservation
Cancel your flight from the web
From your account home page, select Travel in the navigation menu.
Scroll down to the Trips section of the page > Upcoming tab.
Select Cancel for the trip you’d like to cancel (Figure 10).
Figure 10. Upcoming Trips tab, Cancel option for a flight
Cancel your flight from the mobile app
From the mobile app home page, select Travel at the bottom-right of your screen, or select the hamburger menu at the top-left and then Travel.
Select Trips.
Select Cancel for the trip you’d like to cancel (Figure 11).
Figure 11. Upcoming Trips tab, Cancel option for a flight
Confirm your cancellation.
Review the information the app provides about any timeframes or refunds.
Frequently asked questions
Need help?
If you need help, contact the support team:
Email support@travelbank.com.
From the web app: Select the Help & Support icon at the top-right (that is, the question mark icon) and select Chat With Us.
From the mobile app: Open the navigation menu and select Chat With Us.
Publish date: December 19, 2023
Last update: December 10, 2025