As a result of the Coronavirus (COV-19) pandemic, our channel partners are regularly reviewing and amending their cancellation policies. For more information about the latest channel cancellation policies, see our customer help guide. Where bookings are not covered by specific channel cancellation terms related to Coronavirus (COV-19) then normal cancellation terms will apply. Furthermore, different cancellation policies can apply in different countries e.g. Italy.

In your TravelNest account, you have the flexibility to choose one of a range of cancellation preferences for your listings. 

In the Fees and Channels section of your account, you'll see the prompt to Set a cancellation preference. From the drop-down list, you can choose from Super Strict, Strict, Moderate, Relaxed or Flexible. The selection you make here is applied at the account level to all listings on all channels managed by TravelNest.  

The table below provides an overview of the cancellation preferences you can choose and a summary of how they are treated by each channel:

Cancellation preference by channel

Which level of cancellation preference should I select?

When selecting your cancellation preference, we strongly recommend choosing Flexible. This option will encourage guests to book your property. Bear in mind that data from, one of the world’s largest booking sites, show that listings with more flexible cancellation policies benefit from 2.7X more bookings. 

How do cancellation preferences affect my bookings?

It’s important to understand how the cancellation preference you set in your TravelNest account is treated by each channel. As well as reviewing the table above, we recommend you take a look at each of the links below. Here you'll find a more detailed explanation of how each preference works on different channels, and how this affects when you will be paid.

Super strict





If you have any questions or need help with selecting a cancellation preference, please get in touch with our Customer Support team on 0333 6666 111 (option 3) or at

Did this answer your question?