New and updated features in the TravelNest customer account are prioritised and developed with input from our customers. If there is something you'd like to see in the TravelNest account, please do let us know - drop us an email at owners@travelnest.com or get in touch with our Customer Success team.

October 2019

Improved photo control

What is it?

Following feedback from our customers, photos are now easy to reorder on all devices. Individual photos can be moved up and down with a single button press, or dragged and dropped with a mouse. Here's how the new photo control feature looks on mobile. 

How does it help customers?

Photos are one of the most important aspects of a property listing, so we want to make it as easy as possible for our customers to upload their photos to the TravelNest customer account and organise them into an optimised order.

Help links and suggestions

What is it?

As well as being able to access our suite of customer help guides at any time from the main navigation bar at the top right hand side of the account, we've also placed blue help links to useful content throughout the customer account. Below is an example from the main dashboard - these are our most common FAQs from owners, so we've made the answers easy to find. 

We've also added some suggestions throughout the customer account in key places with our recommendations to improve and optimise your listing for maximum performance on your chosen channels. Here's an example from the booking criteria section to encourage calendar flexibility.

How does it help customers?

Our aim is to help our customers maximise the performance of their properties on each of our partner channels. Our team are experts in optimising property listings to achieve more bookings and this expertise is shared throughout the customer account. You'll see these as best-practice recommendations - these tips make a big difference to the performance of a property. We will continue to add in these recommendations so customers know exactly how to improve their listings.

July 2019

Marketing channel selection

What is it

This layout of this section has been updated to provide customers with more information about each of our primary channels partners - Airbnb, Booking.com, Expedia, HomeAway, TripAdvisor and TUI. It is now easier to find key information e.g. commission rates per channel, cancellation rules and FAQs.  

Additionally, we have also added in the ability for customers to choose their cancellation rules as highlighted in blue below.

How does it help customers?

Customers can now see more detailed information about each channel to better inform their channel selection decision-making. 

March 2019

The single property profile

What is it?

The single place in the TravelNest account where everything we need to know about each property is captured.

How does it help customers?

To allow customers to list their property on multiple channels, we’ve done lots of work to identify the information we need and how we can publish this on each individual channel. Each channel we work with has varied requirements about the information they need to list a property. That’s where the TravelNest solution is so effective - it makes the complex, time-consuming task of listing on multiple channels really simple.

What’s next?

We’ve got plans to make the way we capture this data even simpler and to provide guidance about how to make properties more attractive to potential guests.

Marketing channel selection

What is it?

The place where customers select the marketing channels they want to list on.

How does it help customers?

This feature gives customers the flexibility to switch their marketing channels on and off. A lot of development work has been done here to ensure properties are replicated accurately on the customer’s selected channels, and that their listings are built quickly.

There is a lot of information customers need to know about each channel before deciding whether to select it – things like cancellation policies and commission rates. The TravelNest account makes it easy to discover this information.

What’s next?

We have run lots of tests on this page and more are planned. We’ll be exploring how to give customers more control over their marketing channel selection, whilst keeping this feature simple to use.

Property creation

What is it?

A customer journey that ensures new properties are added quickly, with guidance provided at key points.

How does it help customers?

Adding a new property is a task that takes a bit of time to do well. Our guided journey ensures customers complete this task quickly. Our advice helps customers create a property profile that’s in line with best practice and which will appeal to more potential guests.

What’s next?

This is an area we’ll focus on in the next 12 months. We want to make it as simple as possible to add a new property to TravelNest, and to provide industry-leading advice about how to attract more guests. We’ll be looking at ways of improving property titles, written descriptions and photographs as well as pricing and calendar flexibility.

Bookings hub

What is it?

A bookings hub where customers can see all their bookings in one place.

How does it help customers?

We know that managing bookings administration is time-consuming for our customers. The bookings hub makes it easy for customers to see all of the bookings they have received on each channel. We also provide data which shows how well each property is performing.

What’s next?

We are working to give customers more flexibility over how bookings are filtered and sorted, along with more data about each guest and overall property performance.

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