As a result of the Coronavirus (COV-19) pandemic, our channel partners are regularly reviewing and amending their cancellation policies. For more information about the latest channel cancellation policies, see our customer help guide. Where bookings are not covered by specific channel cancellation terms related to Coronavirus (COV-19) then normal cancellation terms will apply.

In your TravelNest account, you have the flexibility to choose one of a range of cancellation preferences for your listings. 

Your selection will apply to all listings on all channels. It’s important to understand how the cancellation preference you set in your TravelNest account is treated by each channel, and what this means for you and your guests.

When do I get paid?

Completed bookings or whole/part non-refundable cancellations will be paid on arrival with funds taking up to 10 days to reach your bank account.

With regards to cancellations, here’s what happens if you choose super strict with TravelNest:

Airbnb

60 days

  • The guest can cancel up to 60 days before check in and receive a 50% refund of the rental cost, plus 100% of the cleaning fee.

*If the guest cancels between day 60 and check-in they will receive a refund of the cleaning fee only.

Booking.com

Fully non-refundable 

  • The guest will be charged your rental cost. 

  • The guest can cancel but will receive no refund of the rental cost.

Expedia

Fully non-refundable

  • The guest will be charged your rental cost. 

  • The guest will have no option to cancel.

TripAdvisor

Super Strict

  • The guest will be charged your rental cost. 

  • The guest will have no option to cancel

TUI

30 day flexible

  • The guest will be charged your rental cost. 

  • The guest can cancel for free, up to 30 days before arrival and receive a full refund.

Vrbo

60 days

  • The guest will be charged your rental cost.

  • The guest can cancel up to 60 days before arrival and receive a 100% refund.

If you have any questions or need help with selecting a cancellation preference, please get in touch with our team on 0333 6666 111 (option 3) or at owners@travelnest.com.

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