As a result of the Coronavirus (COV-19) pandemic, our channel partners are regularly reviewing and amending their cancellation policies. For more information about the latest channel cancellation policies, see our customer help guide. Where bookings are not covered by specific channel cancellation terms related to Coronavirus (COV-19) then normal cancellation terms will apply.

In your TravelNest account, you have the flexibility to choose one of a range of cancellation preferences for your listings.

Your selection will apply to all listings on all channels. It’s important to understand how the cancellation preference you set in your TravelNest account is treated by each channel, and what this means for you and your guests.

When do I get paid?

Completed bookings or whole/part non-refundable cancellations will be paid on arrival with funds taking up to 10 days to reach your bank account.

With regards to cancellations, here’s what happens if you choose flexible with TravelNest:

Airbnb

Moderate

  • If booked more than 14 days before check-in, the guest can cancel for free and receive a full refund until 5 days before check-in.

  • If booked less than 14 days before check-in, the guest can cancel for free 48 hours after booking, only up to 5 days before check-in.

  • After the above guest can cancel up to 5 days before check-in and receive a refund of the nightly rate and the cleaning fee but not the service fee

  • If cancelled between day 5 and check-in, the guest will receive no refund for the first night, a 50% refund for the remaining nights, plus 100% of the cleaning fee.

  • If the guest cancels within either of the first two terms above, this means you will not receive any payment for the booking. If the guest cancels within the third term above, this means you will receive payment as indicated above. Otherwise, your booking will be paid on guest arrival with payment taking up to 10 days to reach your account.

Booking.com

  • The guest can cancel up to 7 days before arrival and receive a 100% refund of the rental cost.

  • If the guest cancels within this period, this means you will not receive any payment for the booking. Otherwise, your booking will be paid in full.

Expedia

7 days flexible

  • The guest can cancel for free, up to 7 days before arrival and receive a full refund.

TripAdvisor

Relaxed

  • The guest can cancel for free, up to 14 before arrival and receive a full refund.

TUI

30 day flexible

  • The guest will be charged your rental cost.

  • The guest can cancel for free, up to 30 days before arrival and receive a full refund.

Vrbo

Relaxed

  • The guest will be charged your rental cost.

  • The guest can cancel up to 14 days before arrival and receive a 100% refund of the rental cost.

  • The guest can cancel up to 7 days before arrival and receive a 50% refund of the rental cost.

  • If the guest cancels within the first period above, this means you will not receive any payment for the booking. If the guest cancels within the second period above, this means you will only receive payment for 50% of the booking. Otherwise, your booking will be paid in full.

If you have any questions or need help with selecting a cancellation preference, please get in touch with our team on 0333 6666 111 (option 3) or at owners@travelnest.com.

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