Get to know your guests

Finding out a little more about your guests’ travel arrangements without being intrusive is a nice personal touch, and means you can also anticipate questions and give them suggestions of possible items to bring. 

If they’re travelling with children, find out their ages, and you can then suggest age-appropriate activities in the local area. If they’re celebrating a special occasion such as a birthday or anniversary you can leave them a cake or bottle of bubbles on arrival. 

Make it easy 

If your property is difficult to find from the main road, provide detailed instructions, including the location on Google maps. As you accept more bookings, you’ll get more acquainted with guests’ needs. 

We recommend providing an FAQ section in your listing, answering common questions to manage expectations about your property. This not only saves time but also ensures that your guests can begin their stay with confidence.

Provide a comprehensive welcome guide

Once your guests arrive at the property, having a handy and informative welcome pack should answer any questions they may have during their stay. From how to work the television or washing machine, to what delicacies they can find in the local pub, as well as local attractions and transport options, a great welcome guide cuts down on phone calls to you. 

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