We understand that our customers will have many questions about whether Coronavirus will affect their upcoming bookings. We have received the following information on Coronavirus directly from our channel partners. Each of the main channels has its own specific cancellation policies that will apply in specific circumstances. 

Please be aware that these policies may be subject to change, so we recommend checking the specific channel pages on a regular basis. We will update this section as we get more information from our other partners.

Please be aware that as a TravelNest customer, you are bound by the cancellation policies set by the channels you choose to list on. 


Airbnb has released an extenuating circumstance policy plus a suite of resources for both hosts and guests on Coronavirus.


Booking.com has made some changes to its cancellation policy and has released a Forced Circumstances (FC) policy.


HomeAway has released a specific COVID-19 Emergency Policy.


TUI has put together a list of FAQS on Coronavirus for guests and hosts.


Expedia have released the following guidance to help travellers change or cancel their bookings.


TripAdvisor have put together the following information on Coronavirus (COVID-19) for owners. 

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