Fees and payments

Find out more about our fees and how and when you'll be paid for bookings.

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10 articles in this collection
Written by Stef Scott, Ross Wood, and Kate Wilkinson

Promotions and discounts

Take a look at the promotions and discounts our partner channels offer, which can help increase your bookings and attract more guests!

Written by Kate Wilkinson
Updated over a week ago

How our fees work

Information on our fees

Written by Stef Scott
Updated over a week ago

Owner invoices

Understand the breakdown of your invoice

Written by Kate Wilkinson
Updated over a week ago

Payments

How and when payments will be made to you

Written by Ross Wood
Updated over a week ago

Why haven't I been paid for a booking?

Find out what information we require to pay you for bookings and our payment timescales

Written by Ross Wood
Updated over a week ago

Where do I add my payment details and correspondence address?

We need your bank details and correspondence address to pay you for bookings

Written by Ross Wood
Updated over a week ago

Chargebacks

This guide explains what a chargeback is, and our process where a chargeback is received against a booking.

Written by Ross Wood
Updated over a week ago

Service fees

How service fees affect your pricing across different channels

Written by Ross Wood
Updated over a week ago

Cleaning fees

We charge commission on cleaning fees

Written by Ross Wood
Updated over a week ago

Managing security/damage deposits

How we work with security deposits

Written by Kate Wilkinson
Updated over a week ago