Welcome to Tread's Connected Customer Guide. This Guide will help you navigate Tread's web platform.
Getting Started
Video Walk-through
New to Tread? Watch our video walk-through to get up to speed quickly.
Signing In to Tread
How to access the web platform
Enter your email or phone number
Enter your password or login code
Click Sign In
Forgot your password? Use the Reset option on the login page to regain access to your account.
Viewing Orders & Jobs
Viewing Orders Overview
Access your orders created by your vendors through the Dispatch section:
Navigate to Dispatch
Click the Calendar to select your desired date
Use the Order section to view jobs dispatched on that date
Check the Driver list to see who's assigned to each job
Review Summary stats for a quick overview of the order
Viewing Job Status and Tickets
Monitor the status and details of your jobs:
Click on a job line to expand and view full details
Review the Overview section which shows all tickets added by drivers
Click on individual tickets to view and verify specific details
Track Job status updated in real-time on the map
Monitor incoming units at pickup and delivery sites
Real-Time GPS Tracking
Keep tabs on your trucks with live location data:
Click on Live Map to view all active trucks in real-time
View truck locations and GPS pings as they occur
Click View Route to see route details, speed, and time on site
Viewing & Downloading Tickets
Bulk Download Tickets
Efficiently manage your job documentation:
Navigate to Approvals → Approve Jobs
Click the Order checkbox to select the orders you need
Click Download Files
Selecting Individual Tickets
For more control, select specific tickets to download:
Click Select All to choose all tickets, or select them individually
Choose your preferred format: PDF or Zip file
Click Download Files to complete your download
You'll now have a complete set of tickets from your completed jobs ready for your records.
Managing Users
Adding Users to Your Tread Account
Expand your team's access to Tread:
Go to Settings → Users → Create User
Set the user's role (e.g., Company Admin)
Check Send SMS & Email Invitation to notify the new user
The user will receive a text message with a login link and can download the Tread Mobile App to get started.