Not getting your activation code?

If you’ve been instructed to download and install the Tread app but are not receiving your activation code, there could be a couple of reasons for this issue. It’s possible that you may not have the correct version of the app installed, or you might not have been added to your company’s account yet.

We recommend taking the following steps to resolve the issue:

1. Verify the App: Please double-check that you’ve downloaded the correct version of the Tread platform app. Using the incorrect app can prevent you from receiving your activation code.

This is the current Tread platform app:

For iPhone: https://apps.apple.com/ca/app/tread-construction-technology/id1174415364
For Android: https://play.google.com/store/apps/details?id=com.feo.feo&hl=en

Once you install this app, try to login using your phone number to see if you get your activation code this time.

If you were asked to install the Tread Materials Logistics app, these are the download links for the app:

For Android: https://play.google.com/store/apps/details?id=io.tread.horizon.android
For iOS: https://apps.apple.com/us/app/tread-materials-logistics/id6449744081

2. Provide account details:

If the first option did not work, please contact us using the in-app chat, and provide the following details:

Phone number
Full name
Email address
Name of company you haul for

This information will help us look up the account if it was already created or create a new one for you.