Refund policy by plan type
Monthly Starter / Pro
Item | Detail |
Default | Not refundable |
Reason | Credits are delivered immediately as digital content |
Exceptions | Technical errors or undelivered credits → email contact@trendier.ai |
Annual Starter / Pro
Condition | Refund availability |
Within 72 hours of payment, no credits used | ✅ Full refund available |
After 72 hours, OR any credits used | ❌ Not refundable |
Stripe transaction fees | Borne by the user (non-recoverable) |
Business
Business plan refunds are handled case by case through your account manager, in line with your specific contract terms.
How to request a refund
For monthly subscriptions (technical errors only) and annual subscriptions (within the 72-hour window), email contact@trendier.ai with:
Your account email
The charge in question (date, amount, plan)
The reason for the refund request
Any supporting context (screenshots, error messages)
Trendier reviews and responds with refund status. For Business contracts, contact your account manager.
What's not refundable
Monthly subscriptions where credits have been delivered (default)
Annual subscriptions after 72 hours have passed since payment
Annual subscriptions where any credits have been used
Stripe transaction fees (in all cases)
Common follow-up questions
I cancelled my annual subscription mid-contract — can I get a refund for the remaining months?
No. Once the 72-hour window passes or credits are used, annual subscriptions are not refundable. You keep access until the annual period ends. See "How do I cancel my subscription?"
I just signed up for an annual plan a few hours ago — can I get a refund?
Yes, if you haven't used any credits, within 72 hours of payment. Email contact@trendier.ai. Stripe transaction fees are borne by you.
The Stripe transaction fee comes out of my refund — why?
Stripe processing fees are paid to the payment processor and aren't recoverable, even on approved refunds.
My credits weren't delivered correctly — what do I do?
Email contact@trendier.ai with the details. Technical errors or non-delivered credits are an explicit exception to the monthly non-refund policy.
I forgot to cancel before renewal — can I get a refund?
Renewals follow the same refund policy as the original subscription type. Monthly renewals are non-refundable; annual renewals can be refunded within 72 hours if no credits are used.
Related articles
How do I cancel my subscription?
How does Trendier process payment?
What is Trendier's Terms of Service?
Do unused credits roll over to the next month?