How to Issue a Refund
Daniel Freire avatar
Written by Daniel Freire
Updated over a week ago

*Please know that refunds can take up to 5 business day to process and appear on the member's account*

Step 1: Go to the Member's Profile by searching for them in Search Bar


Step 2: Click on the “Payments” tab.


Step 3: Click on Past Invoices

Step 4: Once you know which invoice you’d like to issue a refund for, click on “View Details” for that invoice.

Step 5: Enter the amount you’d like to refund (up to the full invoice amount) in the first field. In the second field, enter a reason for the invoice that will remind you later on about why, so you don’t forget!

Example: if the invoice is for $100, type in $100 (if you wish to refund the whole amount) in the top line there. Or if you only wanted to say refund 50% of the amount paid, you'd type in $50 on the top line.

*Always refund off of the Total of the invoice*

Step 6: Click “Submit Refund”

NOTE: All processing fees will be returned as long as you refund the total amount.

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