📌 To manually retry a failed payment, select 'View Details' under the corresponding "Invoice" column > select "Full Process Now."

For ACH payments, once you successfully re-try the charge, you may click the 'Mark as resolved' button on the failed payments report to remove the failed payment from this report.

If an ACH (bank account) charge is failing for any reason other than insufficient funds you should not re-attempt the ACH payment as it will still fail. Please instead remove the bank account and have the member re-add their account with the correct information.

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