Tickets

The Tickets feature enables efficient attendee management for activities and events by generating a unique QR code ticket for each participant in a booking. These tickets can be scanned using the Triparound Scanner app to quickly validate attendance, streamline the check-in process and keep track of attendee arrivals.

Once enabled and configured for a product, tickets are automatically created for confirmed bookings and can be shared with customers, scanned at check-in and managed directly from the Triparound dashboard.

To create tickets for a specific product, navigate to Product Settings & Policies > Tickets.

Enable the Generate QR code for each participant of the booking option.

Once enabled, additional ticket settings become available and can be configured based on the requirements of the activity or event.

These settings include:

Enable this option to generate a unique QR code for each participant of the booking.

Example:

A booking is made for an event taking place on September 1 and September 2 with two participants. In this case, four QR codes are generated in total: one ticket for each participant for each booked day.

Enable this option to allow all tickets associated with a booking to be checked in at once.

When the first QR code is scanned, the scanner app detects that multiple tickets are linked to the same booking and provides the option to automatically check in the remaining tickets without scanning each ticket individually.

Note: This option applies only when a booking includes more than one ticket.

Enable this option to allow the same ticket/QR code to be scanned more than once.

Example:

A Hop-on Hop-off Bus tour may require customers to use the service multiple times. In this case, the ticket needs to remain valid for repeated scans.

Define how early customers are allowed to check in before the activity starts.

The check-in period can be configured in days, hours, or minutes.

Example:

If a 2-hour check-in period is configured and the activity starts at 10:00 PM, check-in becomes available from 8:00 PM onwards.

Note: At least one field within this section must be completed. The default value for hours is 1 hour and can be adjusted as required.

Define how long after the activity starts customers are still allowed to check in.

The check-in period can be configured in days, hours, or minutes.

Example:
If a 2-hour check-in period is configured and the activity starts at 10:00 PM, check-in remains available until 12:00 AM.

Note: This setting is optional. The default value for hours is 1 hour and can be adjusted as required.

Tickets are automatically created once a booking is confirmed.

To generate tickets and QR codes, a booking must first be created and have the status CONFIRMED. Once confirmed, a ticket is automatically generated for each eligible participant and session.

After a booking has been confirmed, an email notification must be sent for customers to receive their tickets.

The email includes the QR code(s) associated with each participant and booked session.

Note: Tickets can also be downloaded as a PDF from the email notification.

The PDF ticket displays as follows:

Tickets can be scanned using the Triparound Scanner app on a mobile device.

To scan a ticket:

Depending on the ticket status and check-in rules, different messages may appear:

Note: Once logged into the Triparound scanner app, users are prompted to install the app on their mobile device. Installing the app is recommended for faster access during check-in.

All created tickets are available in the Tickets section from the left-hand side menu.

The Tickets table provides the following information:

Note: The Check-in status can be manually updated from the corresponding field when required.

Ticket details, including the Ticket ID and Check-in status, are also available within the related booking under the Tickets section.

See also: Using Tickets for your activities and events