The integration between Stripe and Triparound allows customers to pay online during the booking process for an activity. The online payment option reduces the time spent in communications with the customer and improves the hotel's operations.
How it works
Online/Direct bookings (by customer)
Once the Stripe integration is activated, the customer can choose to pay with their credit/debit card during the Checkout step of the booking process as shown below.
By choosing to pay by credit/debit card and submitting the required data, the customer is transferred to the bank's validation page.
Back-office bookings (by Business)
In case the booking has been made by the Business on behalf of the customer/guest, through the dashboard BOOK NOW (i.e back-office booking process), then the payment link can be sent at a later stage to the customer to pay by credit/debit card.
To do so, proceed to the Bookings section, locate the specific booking on the table/list, and from the Actions menu select the option Send Payment Link.
Alternatively, in cases where a back-office booking has been completed and the selected payment method is Stripe, the customer can visit their Guest App to pay for the activity using their credit/debit card.
Following the completion of a booking, all involved parties (Business, Customer, Supplier- if applicable) receive an email notification for the new booking which also indicates the selected payment method.
Details about the selected payment method can be found in the Bookings section, when visiting the specific booking and in the notification email the involved parties receive.
Note:
Customer's credit/debit card information filled in during the booking process is not saved or kept by Triparound.
More information regarding the Stripe integration
About Connection Options
When it comes to connecting with Stripe, Triparound offers two distinct options:
Connection with Stripe through Triparound
Direct connection with Stripe
1/ Connection with Stripe via Triparound
Automatic Split Payments: Enable seamless split payments between your business and suppliers effortlessly. This feature, available through the Triparound platform, requires the Connection through Triparound. For a detailed understanding of payment sendouts, refer to the "Payouts" section below.
Refund Transactions: Easily process refunds directly from the Triparound environment. Visit the article on refunds for more information.
2/ Direct connection with Stripe
For customers with an existing partnership or a customised connection with Stripe, the Direct Stripe Connection allows leveraging the established relationship.
Note:
In order for the automatic split payments mentioned on the first connection option to be used, it is advised that the Supplier(s) and the Business connect with Stripe through Triparound instead of using a direct connection with Stripe.
In case a Supplier has a direct connection with Stripe and they use it to set their Stripe account connection on Triparound, the above mentioned function cannot be used.
About Bank Processing Fees
If you already have a direct partnership with Stripe, the agreed-upon service fees with Stripe will apply.
Otherwise, if connection with Stripe is through Triparound, the below fees will apply:
EU Customers (EEA Cards): 2.5% + €0.30 per transaction.
EU Customers (International Cards): 3.3% + €0.30 per transaction.
Non-EU Customers: 3.3% + $0.30 per transaction.
Please note that you can cancel a payment before it’s completed at no cost.
About Payouts (applied only to connection with Stripe via Triparound)
The payout (i.e. the transfer of the amount received from booked activities to the Business’s personal bank account) occurs every Monday at midnight, following the execution of the activity.
There are two options on the payout timing:
The payout is processed before the execution of the activity (i.e., the first Monday after the booking is created).
The payout is processed after the execution of the activity (i.e., the first Monday after the activity is executed).
For efficiency reasons and in order to ensure a smooth process in case a booking is canceled and the amount paid by the customer needs to be refunded, the payout is set by default to be materialised after the execution of the activity.
Note: If however, the payout needs to be materialized before and not after the execution of the activity, please contact Triparound to make the necessary adjustments.
If the supplier is allowed to receive payments directly from the customer, meaning that the "Enable payments on Supplier" functionality has been activated, then payment will be split between the Business and the Supplier, according to the agreed commision.
Example:If the agreed commission for a tour is 10% and the total cost of the tour booked is €300, then the Business will receive €30 excluding the credit/debit card fees and the Supplier will receive €270.
Notes:
The supplier needs to have an active account with the designated payment gateway. In this case a connection through Triparound is required and not a direct connection with the payment gateway.
The credit/debit card fees are charged to the Business and not to the Supplier.
About Refunds (applied to both connection types with Stripe)
In case a booking is canceled and the amount paid by the customer needs to be refunded, the Business needs to make the refund manually.
To do so, navigate to the Bookings section on the left-hand side menu, locate the specific booking for which a refund is required, then proceed to the Payments tab and click the Refund button.
More information on this can be found at the following link: How to make a refund to the customer.
Important:
If payment is split between the Business and the Supplier, the system won't allow a transaction to be partially refunded. In this case, only full refunds are permitted.
Notes:
Payout dates, statuses, and (Triparound) associated transaction IDs are visible on the Stripe environment.
Depending on your fee schedule refunds may incur fees, and Stripe's processing fees from the original transaction won't be returned. Additional fees may apply in some regions and payment types.
If payment is split between the Business and the Supplier, the system won't allow a transaction to be partially refunded. In this case, only full refunds are permitted
How to start
Please refer to this guide to help you complete the payment gateway connection.
Contact Triparound to schedule the timing of the payout (in case the default setting needs to be changed).