Once you submit your shipping information and pay for shipping all information entered is final. Please double check all information before submitting.
Once the item is shipped and handed over to the courier they will be responsible for any shipping issues moving forward. You can find USPS' contact/support page here.
Lost in transit
If your item was lost in transit and is not marked as delivered please reach out to Rips support with the following information for further assistance:
Tracking number
Card that you were supposed to receive (screenshot of the card or the name of the card will do)
Your shipping address
Date and time the order was placed
If your item was lost in transit, but was marked as delivered, please reach out to the courier's support team for assistance.
Returned to sender
If your item was returned to sender please reach out to the support team with the following information:
Tracking number
Card that you were supposed to receive (screenshot of the card or the name of the card will do)
Your shipping address
Date and time the order was placed
Once you reach out with this information we will investigate your issue with our logistics team.
Incorrect item received
If you received the incorrect item please reach out to the Rips support team with the following information.
Tracking number
Card that you were supposed to receive (screenshot of the card or the name of the card will do)
Card that you did receive (screenshot/picture of the card or the name of the card will do)
Your shipping address
Date and time the order was placed
Once you reach out with this information we will look into your issue with our logistics team.