You can customize the emails sent to clients for each service to provide additional details and instructions.
Important
Email customization is available for PRO subscribers only
To customize client emails:
Go to Services
Locate the service you want to update
Click the three dots (⋯) on the service
Select Edit Service
Go to the Notifications tab
Customize your emails
You can:
Edit booking confirmation and reminder emails
Add important details, instructions, or expectations for the session
Include your name or signature in the message
Attach files
Upload documents such as forms or instructions directly in the Notifications tab
These will be sent to clients with their emails
Manage client actions
You can choose to:
Enable or disable rescheduling and cancellations together using the toggle
Include contact information
Add your email or contact details if clients need to reach you
Note: Replies to system-generated emails go to a no-reply address and are not monitored
Save your changes
Click Save to apply your updates
Tip
Customizing your emails helps ensure clients have all the information they need before their appointment.
If you need help managing your services, please contact our support team at support@trova.health.