When customizing appointment reminders, it’s important to keep your communication clear, consistent, and helpful for your clients.
How reminder emails work
Reminder emails are sent after the booking confirmation email
They are sent 24 hours before the appointment and within 1 hour of the appointment
Best practices
Keep messaging consistent
Use a similar tone and style as your confirmation email
Be clear and concise
Reinforce key details such as the appointment purpose or any instructions
Align with confirmation details
Ensure your reminder message supports (not repeats unnecessarily) the confirmation email
What to include
Helpful instructions or preparation details
Any important reminders for the client
Optional attachments (such as forms or instructions)
Plan availability
PRO subscribers
Can customize reminder emails
Basic users
Default messages are sent to clients
Tip
Use reminder emails to highlight key information and ensure clients are prepared for their appointment.
If you need help managing your services, please contact our support team at support@trova.health.