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Can clients reply to these customized emails?

Email Customization

No, clients cannot reply directly to these emails.


How it works


What should I do instead?

If you need clients to respond or send information:

  • Clearly instruct them to reply to a specific email address

  • Include your preferred contact email in the message or in the “Thank you” section


Plan availability

  • PRO subscribers

    • Can customize email content

  • Basic users

    • Default email messages are sent to clients


Tip

Always include your contact information in customized emails to ensure clients know how to reach you.


If you need help managing your services, please contact our support team at support@trova.health.

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