If you allow cancel and reschedule buttons for a service to be included in booking and reminder emails sent to the client, the client can cancel or reschedule an appointment. This allowance is done in the notification tab of a service.
Enabling Buttons:
Ensure the toggle for cancel and reschedule buttons is enabled. When the toggle shows in teal color, the buttons are active on the emails.
Steps to Cancel or Reschedule:
Locate the Email: The client needs to find the email containing their booking details.
Click the Reschedule or Cancel Button: Click on the provided reschedule or cancel button in the email.
Rescheduling: For rescheduling, they will be redirected to the calendar page to choose a new date and time.
Canceling: When canceling, they will need to provide a reason for the cancellation, which will be visible to the provider.
Important Note:
Any new appointment made will require provider approval.
This process ensures that clients have the flexibility to manage their appointments while keeping the provider informed.