Clients can cancel or reschedule an appointment directly from their booking or reminder emails.
How it works
Clients receive a booking confirmation email and reminder emails
These emails include Cancel and Reschedule buttons
To cancel or reschedule
Open the appointment email
Click Reschedule or Cancel
Rescheduling
The client will be redirected to a calendar
They can select a new date and time
A new appointment request will be submitted
Canceling
The client will be prompted to enter a reason
The appointment will be canceled and removed from the schedule
The cancellation reason will be recorded in the Canceled tab for reference
What happens next
Reschedule requests will appear in the Requested tab
An email notification will be sent to the provider’s email on file
The provider must accept or decline the new time
The client will receive updates via email
Important
For Marketplace providers, cancel and reschedule buttons are enabled by default
PRO providers can choose to disable these buttons in the Notifications tab of a service
Tip
Keep these options enabled to give clients flexibility while keeping you informed of any changes.
If you need help managing your appointments, please contact our support team at support@trova.health.