Clients can request an appointment through the Marketplace or a provider’s booking link.
How it works
Select a service
Clients choose a service offered by the provider
Choose date and time
Clients select an available date and time from the calendar
Enter details
Clients enter their information
If booking for someone else, they will:
Enter their details first
Then enter the client’s details
Some fields may vary by region (e.g., insurance or medical aid), but these are not required
Submit the request
Clients click Request Appointment to submit their booking
What happens next
The request is sent to the provider for review
The client will see a confirmation screen indicating the request was submitted
The provider will receive an email notification to review the request
Provider review
The provider can:
Accept the appointment
Edit the appointment details
Decline the request
Client notifications
Clients will receive:
An email confirming their request is pending review
A follow-up email once the provider accepts, updates, or declines the request
Important
Appointments are not confirmed until the provider approves the request
Tip
Encourage clients to check their email for updates after submitting a booking request.
If you need help managing appointments, please contact our support team at support@trova.health.