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Why can’t I Save & Review an invoice marked as an insurance payment type?

Marking a session complete

For Insurance Payment, the Generate Invoice option replaces Save & Review.


How it works

  • When you select Insurance Payment, you will see Generate Invoice instead of Save & Review

  • Generate Invoice performs the same function


What happens when you click Generate Invoice

  • The invoice is created in Draft status in the Billing section

  • No email is sent to the client

  • The invoice is prepared for insurance claim processing


Why Save & Review is not shown

  • Insurance payments are not sent directly to the client

  • Since no communication is triggered, a separate Save & Review option is not needed


Important

  • You will need to manually send the claim using Mail to insurance claim

  • The invoice remains in Draft until you take further action


Tip

Use Generate Invoice to prepare and review insurance invoices before submitting them to the insurer.


If you need help managing your billing, please contact our support team at support@trova.health.

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