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Why can’t I Save & Review an invoice/receipt in Paid status?

Marking a session complete

Once an invoice or receipt is marked as Paid, it has been finalized.


Why this happens

  • Paid status means the billing process is complete

  • The invoice or receipt is no longer in a draft or editable state

  • The Save & Review option is only available for invoices that are still in Draft


What this means

  • You cannot use Save & Review on invoices or receipts marked as Paid

  • Any updates must be handled outside of the original finalized document


Important

  • Paid invoices and receipts are final

  • Save & Review is only used before sending or finalizing billing


Tip

Use Save & Review before sending invoices to ensure all billing details are correct.


If you need help managing your billing, please contact our support team at support@trova.health.

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