Clients will receive appointment reminders at key stages in the scheduling process:
Immediately upon booking or rescheduling: Includes essential details such as date, time, session name, duration, cost, and the provider’s information.
24 hours before the appointment: Provides a reminder with all relevant session details.
Within the hour before the session: A final reminder is sent, ensuring the client is prepared for the upcoming appointment.
If the provider has enabled the reschedule and cancel buttons during service creation:
Reschedule/Cancel via Email: The client can reschedule or cancel the appointment directly from the reminder email.
Reschedule Requests: If the client reschedules, the new appointment request will appear in the provider’s “Request” tab in appointments, where the provider can decline or accept it. Note that clients cannot request an appointment less than 24 hours in advance.
Whether the session is virtual (with a meeting URL) or in-person (with the physical address), the reminders will contain all necessary information.