Clients receive appointment emails at key points before their scheduled session.
When emails are sent
Immediately after booking or rescheduling
Includes appointment details such as date, time, service, duration, cost, and provider information
24 hours before the appointment
A reminder with all relevant session details
Within 1 hour of the appointment
A final reminder to ensure the client is prepared
What’s included
Virtual appointments
Include the meeting link (if configured)
In-person appointments
Include the location details
Reschedule and cancel options
If enabled by the provider, clients can reschedule or cancel directly from the email
If a client reschedules:
A request will appear in the Requested tab in Appointments
The provider can accept or decline the request
Important
Clients cannot request a new appointment less than 24 hours in advance
Tip
Encourage clients to review reminder emails to ensure they have all the necessary details before their session.
If you need help managing your appointments, please contact our support team at support@trova.health.