How does a client pay for a session after it's marked complete?
Payment options depend on the selection made when marking a session complete:
Online Payment: If integrated with a payment partner like Paystack, a payment link and invoice are sent directly to the client with multiple payment options. Upon payment, a receipt is automatically sent to the client and the payment is marked as paid in billing.
Other Payment Types: For payments made via cash, credit card machines, or other methods outside of the Trova platform, you should add your banking details to the invoice template. Clients pay according to these details, and you must manually mark the invoice as paid in billing. A receipt will then be sent to the client's email.
Insurance Payment: When submitting a claim on behalf of a client to their insurance company, select this option. No payment link is sent to the client as the invoice is intended for insurance processing. After the insurance payment is received, you manually mark the invoice as paid, and a receipt is sent to the client's email.
Important: Ensure that the payment option chosen fits the method of payment your client will use to ensure seamless transaction processing.