Payment options depend on the selection made when marking a session complete.
Important
This FAQ applies to South Africa (medical aid and Paystack payments)
Payment options
Online payment
If integrated with Paystack, a payment link and invoice are sent to the client
The client can pay using available online payment methods
Once paid:
The invoice is automatically marked as Paid
A receipt is sent to the client
Other payment types
Used for payments made outside of Trova (e.g., cash or card machine)
Add your banking details to the invoice template
The client pays using those details
You must manually mark the invoice as paid
A receipt will then be sent to the client
Insurance payment
Used when submitting a claim to a medical aid (insurance)
No payment link is sent to the client
The invoice is intended for insurance processing
Once payment is received:
You must manually mark the invoice as paid
A receipt will be sent to the client
Watch a video walkthrough
Watch the video below for a step-by-step guide:
Tip
Select the correct payment option when completing a session to ensure accurate billing and a smooth payment process.
If you need help managing your billing, please contact our support team at support@trova.health.