If an invoice is not paid right away, Trova will send reminder emails to your client automatically.
How it works
• Reminder emails are sent to the client 2 days after the invoice is issued
• A second reminder is sent 5 days after the invoice is issued
• Each reminder includes the invoice
How to resend the invoice
• Go to Billing
• Select the invoice you want to resend
• Click the mail icon
• The invoice will be resent to your client
If payment has not been received
• Confirm the client’s email address is correct
• Ask the client to check their spam or junk folder
• Follow up with the client directly, if needed
Tip
If a client has not responded, a quick follow-up can help confirm they received the invoice.
If you need help with invoices or payments, please contact our support team at support@trova.health.