f your client has not paid after receiving an invoice or payment link, you can resend it and follow up with them directly.
Resend the invoice or payment link
To resend an invoice or payment link:
Go to Billing.
Locate the invoice.
Click Mail.
Review the email recipients.
Send the email again.
Note: If the invoice uses Online Payment (South Africa only), the email will include the payment link.
Follow up with your client
If payment has still not been received, we recommend that you:
Confirm the client's email address is correct.
Ask the client to check their junk or spam folder.
Contact the client directly regarding the outstanding payment.
Tip
For providers using Online Payment (South Africa only), automatic reminder emails are also sent to clients with unpaid invoices.
If you need help managing your billing, please contact our support team at support@trova.health.