There are three ways that a receipt is sent from our system:
Automatic Receipt for Online Payments: If a payment partner is integrated in your area (e.g., online payment via Paystack) and you request payment through the payment partner, the system will automatically send a receipt to the client once the payment is completed.
Manual Receipt for Marked Payments: When you manually mark an invoice as paid via the menu option for that invoice, a receipt will be sent to the client.
Receipt During Session Completion: When marking a session as complete, if you have already received payment and you select "Other Payment Type" or "Manage Payments" and choose to send a receipt, a receipt will be immediately sent to the client’s email on file.
Where Receipts Are Sent: Receipts are sent to the client’s email on file, and any linked contacts marked to receive email notifications will also receive a copy of the receipt. This ensures that all relevant parties are promptly informed about the payment status.