Verify Invoice Status: Check the status of the invoice in the Billing section to ensure it is marked as "Sent."
Contact Insurance Company: Directly contact the insurance company to inquire about the status of the claim.
Review Submitted Information: Ensure all information submitted to the insurance was accurate and complete to avoid delays.
Make Necessary Corrections: If the insurance company requires changes to the invoice (e.g., addition of ICD-10 codes or procedure codes that were omitted), edit the invoice via the "Edit" option in the Billing section.
Resubmit the Invoice: After making the necessary corrections, resubmit the invoice to the insurance company using the "Mail to Insurance" option.
These steps will help guide you through the process of managing insurance claims, especially when there are delays or issues with reimbursements.