If an invoice remains outstanding, automatic reminder emails will be sent to the client on the 2nd and 5th day after the initial invoice and payment link are sent. This ensures regular follow-ups on any unpaid invoices.
Manual Resend Option:
You have the option to manually resend the payment link and invoice to encourage prompt payment. To do this:
Navigate to the Billing section.
Select the desired invoice.
Click on the Mail option to resend the email, which includes the payment link (if integrated with a payment processor like Paystack) and the invoice.
Client Follow-Up:
If payment has still not been received after the reminders:
Reach out to the client to verify their email address to ensure they are receiving your communications.
Advise the client to check their SPAM folder to make sure emails are not being mistakenly filtered.
These steps are designed to assist you in managing and following up on unpaid invoices efficiently, ensuring better payment compliance from clients.