To refund a client, follow these steps:
Navigate to the Payment Tab:
Go to the billing section in your Trova account.
Click on the payment tab.
Select the Desired Payment:
Find the payment you wish to refund.
Click the menu (three dots on the right side) next to the payment.
Initiate Refund:
Select “Refund” from the menu.
A pop-up screen will appear.
Choose Refund Type:
Select the reason for the refund from the options provided:
Appointment issue
Cancellation of prepaid services
Partial discount for services
Provider/client dispute
Other
Provide Refund Details:
Explain the reason for the refund in the provided field.
Input the amount to be refunded.
Initiate the refund.
Refund Status:
The invoice status will change to “Refund Initiated.”
Once the refund is completed, it will show as “Refunded” in the refunded section.
Note: Only payments made via our payment partner (ie: Paystack) can be refunded through our system.