When a refund is processed via Paystack, the client is promptly informed through the following steps:
Email Notification:
An email is sent to the client confirming that a refund request has been processed through Paystack. This email includes the amount to be refunded and indicates that it will be credited back to their bank account.
Transaction Details:
The email provides details of the original transaction completed through Trova Health via Paystack, giving the client full context of the refund.
Refund Timeline:
The client is informed that the refund should appear in their bank account within 7-12 working days, subject to processing times by the bank and Paystack.
Account Update:
The refund transaction will also be updated in the client's profile under the billing section on the Trova platform.
This method ensures that clients are clearly informed about the status of their refunds when processed through Paystack, enhancing transparency and trust in the service.