When a client submits an appointment request, you can review and act on it directly from your Requests tab:
Open Requests:
Go to Appointments → Requests to see all pending requests.View Details:
Click the three-dot menu on any request and select View Details to see the client’s name, email, phone, and “Reason for Visit” (if provided).Accept (✅):
Edit the service, price, or location (In-person/Virtual) if needed, then confirm. A booking email with full details is sent to the client, and the appointment remains on your calendar.Decline (❌):
Choose a predefined reason or select Other for a custom note (custom notes will be visible to the client). The request is removed from your calendar, and the client receives a decline email with the selected reason.
If the time has already passed:
You’ll see the request under Current Requests.Click the trash icon to delete it (no email is sent to the client), or
Use the menu option to reschedule it for a new upcoming time. The client will receive an updated email with the new date and time.
Other options in the menu:
View Details: See the client’s name, email, phone number, reason for visit (if provided), and details about the requested service (date and time).