Yes—out-of-date operating systems can cause crashes, sign-in loops, or video-call issues. Updating iOS/Android fixes most problems and ensures compatibility with the latest Trova app.
Update your OS
iPhone/iPad: Go to Settings → General → Software Update, then turn on Automatic Updates and install any available update. Apple Support+1
Android: Go to Settings → System → Software update and follow the prompts. (Names may vary by device.) Google Help
Check app compatibility
On your device’s App Store / Google Play listing, look under Compatibility or About this app to confirm your device and OS version are supported.
Why this matters
Older OS versions may not support modern webviews, security frameworks, notifications, or camera/microphone permissions needed for virtual sessions.
If issues persist
Update the Trova app itself, then force-quit and reopen, restart your device, or uninstall/reinstall the app.
Still stuck? Email support@trova.health with your device model, OS version, and screenshots.