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Why am I not getting any bookings?

Trova Marketplace

Having an active profile on the Trova Marketplace makes your services visible to potential clients, but it does not guarantee immediate bookings or referrals.
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The number and timing of appointment requests can vary depending on client demand, your location, specialties, languages, and the types of support clients are looking for.


How do bookings and referrals work?

Opportunities through Trova can come from different sources:

  • Trova Marketplace: Potential clients can search for providers based on their needs, review profiles, and request appointments.
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  • Enterprise Partnerships: Providers may be considered for opportunities through Trova's enterprise contracts based on the requirements of each partnership.

Enterprise Partnership opportunities depend on contract requirements, provider eligibility, and current demand. Participation is not automatic.


How can I improve my Marketplace visibility?

While bookings cannot be guaranteed, there are steps you can take to help potential clients discover your services.
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Keep your profile up to date

Make sure your Marketplace profile accurately reflects your:

  • Specialties and treatment methods

  • Type of Support, such as Individual, Couples, Group, Family, or Child or Adolescent

  • Languages spoken

  • Services and pricing

  • Availability

  • Accepting new clients status

You should also review your biography and profile photo to ensure potential clients can learn more about your experience and approach to care.
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Keeping your information current helps clients identify providers whose services match their needs.
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Share your Marketplace profile

You can also increase exposure to your profile by sharing your Marketplace profile link through:

  • Your practice website

  • Professional social media accounts

  • Professional directories

  • Referral partners and other professional contacts

Sharing your profile gives potential clients a direct way to learn about your services and request appointments through Trova.


Additional opportunities within the Trova community

Being part of the Trova Network also gives you access to opportunities to connect, learn, and share your expertise with other practitioners.

  • Perspectives: Explore professional perspectives and resources relevant to practitioners working across cultures and borders.
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  • Provider Spotlights: Opportunities to share your professional background, specialty, and story with the Trova community.
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  • Global Education Series: Participate in educational webinars or share your expertise by presenting a topic relevant to behavioral health practice and research. Learn more.

These opportunities can help you build professional connections and increase awareness of your practice, although they do not guarantee client bookings.


Need additional help?

Visit the Trova Help Center for additional FAQs and step-by-step guides.
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You can also use the chatbot directly within the Trova platform for quick assistance.
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If you still need help, contact our support team at support@trova.health.

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