Skip to main content

How does a client pay an invoice? (South Africa)

South Africa Billing

If you are a PRO subscriber using Trova's integrated payment partner (Paystack), clients can pay invoices directly through Trova.


Online Payment

When you send an invoice using Online Payment:

  • The client receives an email containing the invoice and a secure payment link.

  • The client can pay using one of Paystack's supported payment methods, such as:

    • Card

    • EFT (Electronic Funds Transfer)

    • Masterpass

    • SnapScan

Once payment is successful:

  • The client sees a payment confirmation.

  • Paystack sends a payment confirmation email.

  • Trova automatically updates the invoice status to Paid.

  • No additional action is required.


Other Payment

If payment is made outside of Trova (for example, cash, EFT, or card machine):

  • Send the invoice to the client.

  • Confirm you have received payment.

  • Select Mark as Paid in Billing.

  • Choose the payment date.

The invoice status updates to Paid, and a receipt is automatically emailed to the client.


Tip

Use Online Payment whenever possible to allow clients to pay securely online and automatically update the invoice status in Trova.


If you need help managing your billing, please contact our support team at support@trova.health.

Did this answer your question?