If a client has paid through Trova's integrated payment partner (Paystack), you can issue a full or partial refund directly from the Payments tab.
To refund a payment
Go to Billing.
Select the Payments tab.
Locate the payment you want to refund.
Click the menu (⋮).
Select Refund.
Complete the refund
Enter the required information:
Refund type
Reason for the refund
Refund amount
Once all required fields have been completed, click Submit.
The refund will be processed through Paystack.
What happens next
The refund is processed through Paystack.
The payment and refund details are recorded in Trova.
You can view refunded transactions from the Refunds tab in the Billing section.
Tip
You can issue either a full or partial refund by entering the appropriate refund amount.
If you need help managing refunds, please contact our support team at support@trova.health.