If a client has not paid their invoice or payment link, Trova helps you follow up with automatic reminder emails. You can also resend the invoice manually at any time.
Automatic reminder emails
For unpaid invoices sent using Online Payment, Trova automatically sends reminder emails to the client:
2 days after the invoice is sent
5 days after the invoice is sent
These reminders include the original payment link, making it easy for the client to complete payment.
Resend the invoice
You can also resend the invoice or payment link at any time.
To resend an invoice:
Go to Billing.
Locate the invoice.
Click Mail.
Review the email recipients.
Send the invoice again.
If the invoice uses Online Payment, the email will include the payment link.
Follow up with your client
If payment has still not been received, we recommend that you:
Confirm the client's email address is correct.
Ask the client to check their junk or spam folder.
Contact the client directly regarding the outstanding payment.
Tip
Automatic reminder emails are available only for invoices sent using Online Payment through Trova's integrated payment partner (Paystack).
If you need help managing your billing, please contact our support team at support@trova.health.