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TrueCommerce Home: For Retailer – Why Can't I See This Supplier?

This knowledge article will guide you through the necessary steps to manage and view your assigned Suppliers or Vendors within the TrueCommerce Home portal for Retailer.

Written by Quyen Nguyen

Product: TrueCommerce Home (for Retailer)

Article link: https://intercom.help/truecommerce-home/en/articles/13712076-truecommerce-home-for-retailer-why-can-t-i-see-this-supplier

Why Can't You See Your Supplier?

If you find yourself unable to view a particular Supplier or Vendor in the TrueCommerce Home portal, the most likely reason is that the Vendor has not been assigned to your user account. Each user can only view Vendors that have been explicitly designated for them. This measure is to streamline vendor management so that Retailers can only access their assigned Vendors.

How to View Your Assigned Vendors

To check which Vendors are assigned to your account, follow these steps:

NOTE: The menu options you can see and the actions you can take depend on your user type.

  1. From the portal for Retailer, select Administration > User Profile.

    NOTE:

    • The User Profile option is available for Manager and Staff user types.

    • For the Administrator user type, select Administration > User Management. Then, choose the user you want to view, and click Edit User from the dropdown. This step will take you to the Edit User screen.

  2. On the Edit User screen, review the Trading Partners table, which displays all available Vendors and those assigned to your account.

    1. The Administrator and Manager users can:

      1. click the Assign link to move trading partners from the Available pane to the Assigned pane.

      2. click the Remove link to move the trading partners from the Assigned pane back to the Available pane.

      3. click Save to confirm your actions.

    2. The Staff users have view-only access. They can see assigned Vendors but cannot make any changes to assignments.

How to Manage Your Assigned Vendor Details

The Vendor Management menu provides you with a comprehensive overview of all the Vendors you are partnering with. Within this menu, you can:

  • access lists of all your assigned Vendors, including their contact information

  • track the status of all Vendors currently in production, including the dates they went live and the documents they are using for onboarding

  • configure announcements or email notifications to communicate important updates to selected Vendors.

To view your assigned Vendor details, follow these steps:

  1. From the portal for Retailer, select Administration > Vendor Management.

  2. Under the Vendors tab, you will see a list of all assigned Vendors along with their contact details, including the vendor names, contact names, positions, phone numbers, email addresses, and delivery methods (EDI, WEB, or DIRECT).

    NOTE: For more information about the “Delivery” methods, refer to this article.

  3. If you want to review the list of Vendors in production, including their go-live dates and onboarding documents, click on the Live Vendors tab.

Troubleshooting Missing Vendors

If, after following the steps above and believing that your assigned Vendors are missing from the list, reach out to TrueCommerce Home Support for assistance! They can help troubleshoot the issue and grant you the proper visibility to the Vendor users associated with your account.

If you have more questions or require further assistance with using features within TrueCommerce Home, contact TrueCommerce Home Support.

rev. 2/12/2026

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