Product: TrueCommerce Home (for Retailer)
Why can't you see certain order types? Knowing the reasons behind it can help you work with Purchase Orders (PO) effectively in TrueCommerce Home. Within the Document Management menu, orders are categorized into certain types which aid users in quickly identifying whether the orders pertain to “merchandise goods” or “parts”.
Why Can't You See Certain Order Types?
If you cannot see a particular order type in the TrueCommerce Home portal, the likely reason is that such type of order has not been configured in your account profile settings. While Administrator and Manager users can choose certain order types they want to see and can opt for All types, the Staff users are restricted to a view-only mode and cannot modify the order types visible to them. This role-based access is designed to make sure that each user can only access the order types pertinent to their responsibilities.
There is also a possibility that the Retailer has not set up the order type yet. For example, if the Retailer sends a new order type but TrueCommerce Home has not been informed, an implementation might be needed to onboard the new order type. To initiate this request, reach out to TrueCommerce Home Support.
How to Select Order Types for Your Account
To select the order type for your account, follow these steps:
NOTE: The menu options you can see and the actions you can take depend on your user type.
From the portal for Retailer, select Administration > User Profile.
NOTE:
The User Profile option is available for Manager and Staff user types.
For the Administrator user type, select Administration > User Management. Then, choose the user you want to view, and click Edit User from the dropdown. This step will take you to the Edit User screen.
On the Edit User screen, you can take actions that depend on your user type, as follows:
The Administrator and Manager users can:
select the desired order type in the Authorized For drop-down. Options include:
All: View all types of orders, providing a comprehensive overview.
Parts Only: Access only the “parts” orders.
Merchandise Only: View only the “merchandise goods” orders.
E-commerce Only: See orders executed through online commerce platforms.
click Save to confirm your selection.
The Staff users have view-only access. They can see the order type that has been selected for them but cannot make any changes to this.
Troubleshooting Missing Orders
If you have verified your order type settings but still encounter issues with certain orders not appearing, consider the following troubleshooting steps:
review your user types to make sure that you have the necessary permissions to view the desired order types
revisit your User Profile settings to confirm that the order type is selected correctly
reach out to TrueCommerce Home Support for assistance; they can help grant you the proper visibility to the order types associated with your account.
For more information, you can refer to this article.
If you have any questions or require additional support regarding the order types or any other aspect of the portal, contact TrueCommerce Home Support.
rev. 2/12/2026