Product: TrueCommerce Home (for Retailer)
Article link: https://intercom.help/truecommerce-home/en/articles/13841413-truecommerce-home-for-retailer-what-is-an-exception
Let’s delve into the definitions and considerations involved in addressing “exceptions” in the TrueCommerce Home portal for Retailer.
What is an Exception?
An “exception” refers to any changes made to the original order details. This typically occurs when a Vendor sends a different value on the Purchase Order Acknowledgement (PO ACK) than what was sent on the Purchase Order (PO). Exceptions serve as alerts, highlighting modifications that require attention during the PO ACK process. Exceptions can arise from the following circumstances:
Changes in item prices: If a Vendor modifies the price of one or more items in the PO, this will be flagged as an exception. For example, if a product was originally priced at $50 and the Vendor updates it to $55, this change will be flagged as an exception that needs to be addressed to avoid budget miscalculations.
Variations in quantities: Any changes to the previously agreed-upon quantities will trigger an exception, indicating a mismatch between what was ordered and what will be delivered. For instance, if a Retailer orders 100 units of a product and the Vendor can only provide 80, this inconsistency necessitates attention and both parties should discuss to determine the next steps.
Adjusted delivery dates: If there is a delay or change in the delivery schedule, this will be marked as an exception. For example, if the original delivery date was set for December 10 and the Vendor reschedules it to December 12, the Retailer must be promptly informed so that they can effectively arrange for their receiving operations.
How to View Exception Details
Within the TrueCommerce Home portal, exceptions are visually highlighted to ensure Retailer users can quickly identify discrepancies. The following indicators can be observed in the PO ACK column:
Red “Y” status: This signifies that the PO ACK has been submitted for the PO with exceptions present.
Bold red “Y” status: This indicates that multiple PO ACKs have been submitted for the same PO, with at least one document containing exceptions.
To view specific exceptions in the PO ACK, perform the following steps:
From the portal for Retailer, select the Document Management menu.
Locate the PO ACK column in the right corner of the screen.
Hover over the red Y status. This will prompt a pop-up that displays the Acknowledgement Number, date sent, and indication of exceptions.
From the pop-up, click on the Acknowledgement Number link to open the detailed ACKNOWLEDGEMENT window, where exceptions will be highlighted.
Best Practice: Retailers should promptly review and discuss highlighted exceptions with Vendors to clarify changes. This practice minimizes delays and misunderstandings, allowing Retailers to adapt quickly. Effective communication fosters swift resolution and strengthens trading partnerships.
How to Use Exception Report
The Exception Report is a user-friendly feature provided free of charge to all Retailers using the TrueCommerce Home portal. Retailers can access this feature through the Reports section and click on the PO ACK Exceptions report. This report offers a detailed overview of discrepancies between the Purchase Order Acknowledgement (PO ACK) data and the original Purchase Order (PO) data.
From the Dashboard screen, select PO Ack Exceptions in the Reports drop-down list.
Alternative: Click on the PO Ack Exceptions box.
On the PO Ack Exceptions screen, review the Exception(s) column that indicates the changes made in the PO ACK.
Click the Expand icon on the left corner of the record to view the details of the exceptions.
The Details pane lists every item that has an exception.
Field Definitions – PO Ack Exceptions
Field | Definition |
Exception Date | The date when an exception or a change was made. |
Vendor | The names of Vendors. |
Ack Num | The PO ACK number. You can click the link to open the PO ACK details. |
PO Num | The PO number. You can click the link to open the PO details. |
Ship To | The Ship To code. |
Ord PO Ship | The shipping date in the PO. |
Ord Ack Ship | The shipping date in the PO ACK. |
Exceptions(s) | Changes made in the PO ACK, such as Date, Qty, or Cost. |
Need Assistance?
Retailers can write their own exception rules for each Vendor by implementing the enhanced Exception Tolerances solution. If you are interested, reach out to TrueCommerce Home Support for assistance. You can also read more about this in-app purchase solution by checking out this article.
If you have additional inquiries or require further guidance while navigating the TrueCommerce Home portal, reach out to TrueCommerce Home Support.
rev. 2/24/2026