Product: TrueCommerce Home (for Retailer)
What is the difference between Exception Report and Exception Tolerances? While both features revolve around handling "exceptions," they serve distinct purposes and functionalities.
Exception Report: A Visual Tool for Data Discrepancies
The Exception Report is a user-friendly feature provided free of charge to all Retailers using the TrueCommerce Home portal. Retailers can access this feature through the Reports section and click on the PO ACK Exceptions report. This report offers a detailed overview of discrepancies between the Purchase Order Acknowledgement (PO ACK) and the original Purchase Order (PO).
What Does the PO ACK Exception Report Display?
The report serves as a visual aid, highlighting any differences related to:
Date: Any variations in the shipping date between the PO and the PO ACK
Quantity: Discrepancies in the quantity of items ordered versus what is acknowledged
Cost: Any changes in pricing between the original PO price and the acknowledged price.
For example, if a Retailer notices a difference in the cost assigned to specific items in a PO ACK compared to the submitted PO, the PO ACK Exception Report will clearly outline these variances. The side-by-side comparison of what was on the PO submitted by the Retailer versus what the Vendor returned provides clarity and assists the Retailer in identifying discrepancies within their system.
The Exception Report does not hinder the flow of the PO ACKs. The report is to visually represent data discrepancies between the PO ACK and the PO.
How to Use PO ACK Exception Report
From the Dashboard screen, select PO Ack Exceptions in the Reports drop-down list.
Alternative: Click on the PO Ack Exceptions box.
On the PO Ack Exceptions screen, review the Exception(s) column that indicates the changes made in the PO ACK.
Click the Expand icon on the left corner of the record to view the details of the exceptions.
The Details pane lists every item that has an exception.
Field Definitions – PO ACK Exceptions
Field | Definition |
Exception Date | The date when an exception or a change was made. |
Vendor | The names of Vendors. |
Ack Num | The PO ACK number. You can click the link to open the PO ACK details. |
PO Num | The PO number. You can click the link to open the PO details. |
Ship To | The retailer assigned code to each physical ship to address. |
Ord PO Ship | The shipping date in the PO. |
Ord Ack Ship | The shipping date in the PO ACK. |
Exceptions(s) | Changes made in the PO ACK, such as Date, Quantity, or Cost. |
Exception Tolerances: An In-App Purchase Solution
Entering values into the Exception Tolerances tab does not automatically activate the Exception Management tab. Retailer users must request this enhancement through TrueCommerce Home Support, which will open a project to set up the necessary configurations. Once activated, the Exception Management tab will provide Retailers with a functional interface to manage the PO ACKs that do not stay within the tolerance settings. They will decide if they want to accept or reject the PO ACKs.
If Exception Management is not activated, any entered exception tolerance settings will have no effect, and PO ACKs will continue to flow through the Retailer’s portal regardless of their compliance with the defined tolerances.
How Do Exception Tolerances Work?
Exception Tolerances is a configuration tool for an application called Exception Management. Exception Management acts as a net to catch 855 PO ACKs if they fall outside of the tolerances set by the Retailer. Retailer users are expected to manage the exceptions in the Exception Management tab to approve or deny the exceptions received. If the exception is approved, the 855 will flow through. If the exception is rejected, the 855 will not flow through. The 856/ASN can be enabled for this feature as well; however, the 855/PO ACK is the primary document for this tool.
With Exception Tolerances enabled, Retailers can define specific threshold parameters for:
Days: Allowable differences in shipping dates.
Quantity: Acceptable variations in the number of items acknowledged.
Cost: Limits on pricing discrepancies.
To establish your exception rules, follow these steps:
Select Administration > Application Configuration.
NOTE: The Application Configuration menu is accessible only to the Administrator and Manager user types.
On the Exception Tolerances tab, set up your exception rules for each Vendor.
Upon completion, click Save.
How to Accept or Reject Exceptions under the Exception Management tab
You can accept or reject a document containing exceptions. Once a document is accepted, this then allows the document to export on the next run to the retailers' ERP system. If a document is rejected, the document will not flow to the retailer's system.
From the portal for Retailer, select the Exception Management tab.
NOTE: This tab requires activation by contacting TrueCommerce Home Support.
Click on the PO ACK Number link to open the document with exceptions.
On the ACKNOWLEDGEMENT window, the exceptions will appear highlighted. You can either Accept or Reject the document by clicking on the available buttons.
For any further questions or support needs, reach out to TrueCommerce Home Support.
rev. 4/6/2026