Product: TrueCommerce Home (for Retailer)

Article link: https://intercom.help/truecommerce-home/en/articles/14459365-truecommerce-home-for-retailer-index-of-help-topics

This knowledge article serves as a comprehensive index for you to quickly navigate through various topics related to TrueCommerce Home Frequently Asked Questions (FAQs). Whether you are searching for information about user management, document management, business rules, or billing, you can find relevant topics and read more by clicking the links, below.

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User Management

The following resources highlight topics centered around managing your user accounts:

How Do I Add a User?	Overview of the User Management menu Step-by-step instructions for adding a new user account
What are the Different Security Levels of User Accounts?	Information on different user types and their corresponding security levels Best practices for managing user permissions
Why Can't I See This Supplier?	Explanation of why certain suppliers may not be visible in the Retailer portal Guidance on how to assign suppliers to your Retailer user account and access their contact details

Document Management

These resources are designed to help you with managing your Purchase Orders (POs) and return documents.

Why Isn't This Document Showing?	Reasons why certain documents may not be displayed Instructions on using filtering criteria to search for documents
Why Can't I See Certain Order Types?	Explanation of why you cannot see certain order types Steps to select order types for your account and troubleshoot missing orders
Why Is Order Type Different Than What Is Shown in My System?	Reasons behind order type discrepancies between TrueCommerce Home and your internal system Best practices for resolving the order type discrepancies
What Does the Status Mean for PO Initial, RCVD, Late, and Final?	Overview of the PO Receipt Status field Understanding different PO Receipt statuses, from Initial to Final
Why is the Y Status under the PO ACK Column Red or Bold?	Guidance on interpreting the Purchase Acknowledgement (PO ACK) column Meanings of Y and N statuses, and best practices for handling each
What is the Difference between Date Sent and PO Date?	Definitions of the Date Sent and PO Date fields How to utilize date ranges for searching POs
What is an Exception?	Definitions of an exception in the PO ACK process Step-by-step guide to viewing exception details and using the Exception Report
Will an Exception Cause the PO ACK to Fail?	Explanation of how exceptions affect the PO ACK process Overview of the Exception Management menu
What is the Difference between Document Management and Archive?	Differentiation between Document Management and Archive menus How to transfer POs between Document Management and Archive
TrueCommerce Home: For Retailer - What Does VIEW Mean?	Overview of the View option within Document Management Instructions for viewing raw EDI data
What Does It Mean for E, W, and D in the MOD Column?	Guidance on locating the Method of Delivery (MOD) column Understanding the meanings of E, W, and D indicators

Business Rules and Settings

Check out these articles if you are interested in the portal settings within business rules, “exception” report, charges and allowances, and document exclusion.

How to Enable Business Rules	Overview of the Business Rules tab Step-by-step guidance on enabling a business rule
Exception Report vs. Exception Tolerances	Distinction between Exception Report and Exception Tolerances functionalities How to utilize each functionality to manage exceptions
How to Add a Charge and Allowance	Definitions of charges and allowances Guidance on adding a charge and allowance within the Application Configuration menu
How Does Document Exclusion Work?	Understanding how the Document Exclusion tool operates Instructions on how to configure document exclusion for each vendor

Billing and Agreement

Below are resources that focus on your queries regarding billing and contractual agreements in TrueCommerce Home.

Who Do I Contact for Billing?	Identifying the right contact at TrueCommerce for billing inquiries Best practices for interacting with your Account Representative and/or TrueCommerce Accounts Receivable
Where Can I See My Agreement with TrueCommerce?	Overview of a “Terms and Conditions” agreement with TrueCommerce Home How to obtain a copy of your agreement and access additional support resources

This index is designed to help you quickly find answers to your queries. For further assistance, reach out to TrueCommerce Home Support.

rev: 4/6/2026

TrueCommerce Home For Retailer: INDEX OF HELP TOPICS

SEARCH BY TOPIC

User Management

Document Management

Business Rules and Settings

Billing and Agreement