In most cases, what may seem like a duplicate charge is actually two separate payments for different advances.

This can happen if a payment was returned by your bank due to insufficient funds after you’d requested a new advance. As a result, both your recent advance and the returned payment are now due simultaneously.

To clarify, please review your advance history in the app to verify these charges.

If you still believe there's an error, feel free to reach out with details about the specific transactions, and we’ll be happy to investigate further.