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Why Do I Have a Duplicate Charge?

Questions about being charged twice

Updated over a week ago

Why Am I Seeing Two Charges?

In most cases, what looks like a duplicate charge is actually two separate payments for different advances.

This can happen when:

  • A previous payment was returned by your bank (e.g., due to insufficient funds), and

  • You then requested a new advance prior to us being notified that your payment was returned.

As a result, both the new advance and the unpaid balance from the previous advance may become due at the same time.

What to Do

Please check your advance history in the app to review the details of each charge.

If you still believe there's been an error, reach out to our support team with the specific transaction details, including the date and amount of the charge — we’ll be happy to take a closer look.

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