At True, we understand that unexpected circumstances can impact your financial situation.
Managing payment date changes through the True Finance app is a simple and user-friendly process. Leveraging the app allows for seamless and automated changes without needing direct customer service assistance.
Additionally, True Finance adheres to a one-extension-per-advance policy, ensuring customers are limited to one extension per cash advance.
To request a payment date change, follow these steps:
Open the True Finance app and initiate a chat by selecting the option "I want to change my payment date."
Indicate your desired new payment date, ensuring your request is submitted at least 3 days before the current due date.
After the system processes the change, confirm the updated details in the app under the "Advance" tab.
Please note the following important policies and restrictions for rescheduling payment dates:
14-Day Rule: Payment dates cannot be rescheduled for more than 14 days beyond the date you borrowed the advance.
48-Hour Submission Deadline: Requests must be submitted at least 48 hours prior to the scheduled payment time (usually 9 AM) to be considered.
Advance Processing Modifications: Changes cannot be made once the advance has been cashed out.
One Extension Per Advance: Customers are limited to one extension per cash advance, and additional extension requests will not be granted.
Rare Exceptions: In extraordinary circumstances, extensions can be extended up to 4 weeks from the original date, though the standard limit remains 14 days.
Once your payment date change is processed, you can verify the updated details under the "Advance" tab in the app. If the changes are not visible immediately, allow a few minutes for the system to update.
Notifications are also sent automatically once the payment schedule changes are finalized, ensuring customers are promptly informed.
Frequently Asked Questions
FAQs on Special Scenarios
What if unforeseen circumstances (e.g., a bank account issue) occur? True Finance will automatically extend repayment dates to the next approved date under these circumstances. Customers are notified upon process completion.
How can I confirm my repayment date extension? Check the True Finance app under the "Advance" tab to view updated repayment details. Ensure processing time has passed before verifying changes.
What Happens After I Request a Payment Date Change?
After submitting your request, the new payment date will be adjusted to the approved date based on the listed policies. The updated details can be confirmed in the app under the "Advance" tab.
Why Couldn’t My Requested Payment Date Be Granted?
If your request doesn’t meet the listed criteria, such as exceeding the 14-day limitation or being submitted too late, the nearest eligible date will be assigned instead.
If no eligible date meets the criteria, customers will be notified and advised on the nearest available option.