At True, we understand that unexpected circumstances can impact your financial situation.
Managing payment date changes through the True Finance app is a simple and user-friendly process. Leveraging the app allows for seamless and automated changes without needing direct customer service assistance.
To request a payment date change, follow these steps:
Open the True Finance app and initiate a chat by selecting the option "I want to change my payment date."
Indicate your desired new payment date, ensuring your request is submitted at least two business days before the current due date.
After the change has been processed, confirm the updated details in the app under the "Advance" tab.
Please note the following important policies and restrictions for rescheduling payment dates:
14-Day Rule: Payment dates cannot be rescheduled for more than 14 days beyond the date you borrowed the advance.
48-Hour Submission Deadline: Requests must be submitted at least 48 hours prior to the scheduled payment time (usually 9 AM) to be considered.
Advance Processing Modifications: Changes cannot be made once the advance has been cashed out.
Once your payment date change is processed, you can verify the updated details under the "Advance" tab in the app. If the changes are not visible immediately, allow a few minutes for the system to update.
Frequently Asked Questions
What Happens After I Request a Payment Date Change?
After submitting your request, the new payment date will be adjusted to the approved date based on the listed policies. The updated details can be confirmed in the app under the "Advance" tab.
Why Couldn’t My Requested Payment Date Be Granted?
If your request doesn’t meet the listed criteria, such as exceeding the 14-day limitation or being submitted too late, the nearest eligible date will be assigned instead.