If you're having trouble connecting your bank account to receive an advance, several factors could be causing the issue:
Service Outages: Your bank or Plaid might be experiencing a temporary service disruption.
Unsupported Bank: Some banks, such as Chime, Varo, MoneyLion, SoFi, and Current, are not accepted by our system.
Account Age: Your bank account must be at least 90 days old and have sufficient account history.
Updated Login Credentials: If you’ve recently changed your bank login details, you’ll need to update your information in Plaid to restore the connection.
Bank Action Required: Some banks may require you to complete specific actions, such as agreeing to updated terms or completing security steps, before you can use Plaid.
Unsupported Financial Institution: While Plaid supports over 12,000 financial institutions, there are some banks we haven’t integrated with yet.
If none of these issues apply to you, please contact our support team for further assistance. We’re here to help!