Q: If I cancel my subscription, do I still have to repay my cash advance?
A: Yes. Canceling your subscription does not remove your obligation to repay any outstanding cash advances. You are still responsible for repaying the full amount borrowed.
Q: Why do I have to pay back my cash advance if my subscription is canceled?
A: A subscription provides access to the cash advance feature, but once an advance is issued, repayment is required under the terms you agreed to. The subscription and cash advance repayment are separate commitments.
Q: What happens if I don’t repay my cash advance?
A: If a cash advance is not repaid, you will no longer be able to access our cash advance services.
Q: Can I get a refund for my subscription when I cancel?
A: Subscription fees are separate from cash advances and are non-refundable once a customer has used the cash advance (premium) feature. If you are declined for a cash advance, we can process a refund. Please send us a message in chat to request one. However, we want to make customer are aware that eligibility for advances can change often — many users see and approval just by checking back regularly. Additionally, our subscription offers more than just cash advances. You'll get access to higher payouts in the Earn tab, free credit monitoring and score updates, and very soon, new budgeting tools to help keep your finances on track.