You can update your phone number directly from the Sign In page in the True Finance app. This process allows you to securely replace your old number without needing to contact Support, as long as you have access to the email address associated with your account.
To get started, open the app and tap "Sign In", then select "Can't access your phone number?"
You will be prompted to:
Enter your previous phone number
Enter the email address associated with your account
Enter the verification code sent to your email
Provide your new mobile phone number
Once the verification process is complete, your new phone number will be successfully linked to your account.
What if my new phone number is already in use?
If you have already created a new True Finance account, you will need to delete that account before updating your phone number. After the account is deleted, return to the login screen and complete the Account Recovery steps outlined above.
I own an international mobile phone number. Can this be used?
Currently, only US phone numbers are accepted at True Finance.
Why is my phone number not valid?
Our current validation process indicates that the number you have entered is not a valid mobile number. Please note we currently do not accept landline or VoIP numbers due to security reasons. If you do have a mobile phone number, please check to see that you entered it correctly.
Why can’t my current mobile number be added to my profile?
If you entered your number correctly but cannot add it to your profile, it could be that your number is not a valid mobile number, you have not completed the one-time code verification, or this number is associated with malicious activity.
Can I login without my phone number?
At this time, we only allow login using text verification code.