How can I add or update my phone number on my account?
If you have a new phone number, you will need to update it with a customer support agent.
Please go to Settings > Support > Messages. To start a new conversation, click the paper and pencil icon in the top right corner.
Once you reach out, please provide your previous phone number and new one. No dashes or spaces please. We will also need your date of birth and your address to verify your account.
I own an international mobile phone number. Can this be used?
Currently, only US phone numbers are accepted at True Finance
Why is my phone number not valid?
Our current validation process indicates that the number you have entered is not a valid mobile number. Please note we currently do not accept landline or VoIP numbers due to security reasons. If you do have a mobile phone number, please check to see that you entered it correctly.
Why can’t my current mobile number be added to my profile?
If you entered your number correctly but cannot add it to your profile, it could be that your number is not a valid mobile number, you have not completed the one-time code verification, or this number is associated with malicious activity.
Can I login without my phone number?
At this time, we only allow login using text verification code.