Understanding and Resolving Unexpected Charges or Subscription Payment Issues on True Finance
If you are experiencing unexpected charges or issues with subscription payments on True Finance, this guide will help clarify the situation and provide actionable steps to resolve common concerns.
Common Causes of Payment Issues
1. Overdue Payments
In many instances, payments you make might cover overdue charges rather than current subscription fees. For example:
A payment collected in May could have been applied to an overdue amount from January, leaving the May subscription itself unpaid. This may result in prompts to upgrade to Premium or reactivate your subscription.
Charges for overdue subscriptions, such as an April payment, may prevent a current subscription period from activating until sufficient funds are available in your account.
To resolve this issue, ensure your account has enough funds to cover both overdue and current subscriptions.
2. Automatic Payments and Unsubscriptions
When signing up and subscribing to True Finance, you authorize automatic payments. Payments will be collected automatically on the due date unless you cancel the subscription or request an extension using the 'Change Payment Date' option during a support chat. Deleting the app does not automatically cancel your subscription. If your account remains active, charges may still apply, even if you no longer use the service. Ensure you formally unsubscribe to prevent unexpected charges.
3. Failed Payments or System Discrepancies
If True Finance shows a payment failure despite you being charged, it could be due to issues like:
Insufficient funds or blocked transactions on your account.
Payment authorizations by your bank that didn’t complete due to a system error.
Steps to resolve:
Verify with your bank whether the amount was truly deducted.
Update your payment details in True Finance to ensure successful processing.
Important Notes:
ACH payments may initially appear as “succeeded” or “processed” in the True app and on your bank account, but they can take up to 4 business days to be officially returned.
If you borrowed another advance while a previous payment appeared settled but was later returned, you may now have two (or more) active advances due. In these cases, it’s common for multiple repayments to be attempted at the same time. We do our best to detect your next pay date when attempting repayments.
4. Subscription Reactivation Requests
Accounts may display a 'Reactivate Subscription' message after payment if previous charges resolved overdue bills but left the current subscription unpaid. Always verify your account balance to ensure new dues can be collected.
5. Delayed Reflections of Payments
Payments might take time to update in the system. If you made a payment and it doesn’t reflect:
Review the receipt emailed to you.
Check whether the payment was applied to a previous billing period.
Preventing Future Issues
Track Payments Regularly: Keep an eye on your account and payment notifications to avoid surprises.
Maintain Adequate Balance: Ensure your account always has sufficient funds to cover both old dues and new subscriptions.
Cancel Subscriptions Formally: Always unsubscribe through the app or support channels rather than simply deleting the app to avoid unintended renewals.
Need More Help?
If none of these steps resolve your issue, contact True Finance Support. Provide your payment reference numbers and other relevant details for quicker assistance.
By understanding these common scenarios and taking proactive steps, you can address unexpected charges or subscription issues more effectively.